Assessment
Why it matters
CISA lists this vulnerability as known to be exploited; exploitation is confirmed; EPSS is 63.3%; technical severity is CVSS 6.5.
Zoho ManageEngine ServiceDesk Plus (SDP) before 10.0 build 10012 allows remote attackers to upload arbitrary files via login page customization.
Who should care
- Teams operating ManageEngine, Manageengine Servicedesk Plus
- Vulnerability and exposure management teams
- Security operations teams monitoring exploitation activity
Response plan
What I would do
- Confirm whether ManageEngine, Manageengine Servicedesk Plus is present in the environment.
- Identify affected versions and establish whether vulnerable services are exposed or reachable.
- Apply updates per vendor instructions.
- Review relevant security telemetry for evidence of attempted or successful exploitation.
- Document the remediation decision and track it to verified completion.
Treatment intelligence
Remediation intelligence
Vendor sources are listed before government and third-party guidance. Confirm product applicability and change prerequisites before deployment.
Verification noteAutomated link verification has not completed for this guidance yet.
Technical details
- CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
- CWE
- CWE-434
- Affected versions
- Zoho ManageEngine; Zohocorp Manageengine Servicedesk Plus (End Excluding 10.0.0 | Version 10.0.0 | Version 10.0.0 | Version 10.0.0)
- Fixed versions
- Zohocorp Manageengine Servicedesk Plus (Fixed from 10.0.0)
- Published
- 17 February 2019
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
Signal timeline
- CVE published
- Added to CISA KEV
- Latest EPSS score: 63.3%
- Signal calculated at 77