Assessment
Why it matters
CISA lists this vulnerability as known to be exploited; exploitation is confirmed; EPSS is 93.2%; technical severity is CVSS 9.1.
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Who should care
- Teams operating Web Help Desk
- Vulnerability and exposure management teams
- Security operations teams monitoring exploitation activity
Response plan
What I would do
- Confirm whether Web Help Desk is present in the environment.
- Identify affected versions and establish whether vulnerable services are exposed or reachable.
- Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
- Review relevant security telemetry for evidence of attempted or successful exploitation.
- Document the remediation decision and track it to verified completion.
Vendor remediation
Patch and remediation links
Use the vendor source below to confirm the correct fixed version, package or mitigation for your affected product.
Technical details
- CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- CWE
- CWE-798
- Affected versions
- SolarWinds Web Help Desk (Version: 12.8.3)
- Published
- 21 August 2024
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
Signal timeline
- CVE published
- Added to CISA KEV
- Latest EPSS score: 93.2%
- Signal calculated at 83