Assessment
Why it matters
CISA lists this vulnerability as known to be exploited; exploitation is confirmed; EPSS is 66.6%; technical severity is CVSS 9.9.
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Who should care
- Teams operating Simplehelp, SimpleHelp
- Vulnerability and exposure management teams
- Security operations teams monitoring exploitation activity
Response plan
What I would do
- Confirm whether Simplehelp, SimpleHelp is present in the environment.
- Identify affected versions and establish whether vulnerable services are exposed or reachable.
- Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
- Review relevant security telemetry for evidence of attempted or successful exploitation.
- Document the remediation decision and track it to verified completion.
Vendor remediation
Patch and remediation links
Use the vendor source below to confirm the correct fixed version, package or mitigation for your affected product.
Technical details
- CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
- CWE
- CWE-862
- Affected versions
- Simple-help Simplehelp (End Excluding: 5.5.8); SimpleHelp SimpleHelp
- Published
- 15 January 2025
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
Signal timeline
- CVE published
- Added to CISA KEV
- Latest EPSS score: 66.6%
- Signal calculated at 84