Assessment
Why it matters
CISA lists this vulnerability as known to be exploited; exploitation is confirmed; EPSS is 88.3%; technical severity is CVSS 9.8.
SolarWinds Web Help Desk was found to be susceptible to an unauthenticated AjaxProxy deserialization remote code execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability is a patch bypass of CVE-2024-28988, which in turn is a patch bypass of CVE-2024-28986.
Who should care
- Teams operating Web Help Desk
- Vulnerability and exposure management teams
- Security operations teams monitoring exploitation activity
Response plan
What I would do
- Confirm whether Web Help Desk is present in the environment.
- Identify affected versions and establish whether vulnerable services are exposed or reachable.
- Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
- Review relevant security telemetry for evidence of attempted or successful exploitation.
- Document the remediation decision and track it to verified completion.
Vendor remediation
Patch and remediation links
Use the vendor source below to confirm the correct fixed version, package or mitigation for your affected product.
Technical details
- CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- CWE
- CWE-502
- Affected versions
- SolarWinds Web Help Desk (Version: 12.8.7)
- Published
- 23 September 2025
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
Signal timeline
- CVE published
- Added to CISA KEV
- Latest EPSS score: 88.3%
- Signal calculated at 87